800 calls

The gas company serving this area brought their call center back to

Phoenix from India last year after numerous customer complaints. What a

difference now when you call them...and it created 300 jobs. I know

this works because they were so bad that when India answered I wouldn't

even deal with them. I'd simply ask to be transferred to a supervisor

in the U.S. and they would comply.

 

Now that I know it is the LAW - I will do it for sure

 

Any time you call an 800 number (for a credit card, banking, Verizon,

health and other insurance, computer help desk, etc) and you find that

you're talking to a foreign customer service representative (perhaps in

India , Philippines , etc), please consider doing the following:

 

After you connect and you realize that the customer service

representative is not from the USA (you can always ask if you are not

sure about the accent), please, very politely (this is not about

trashing other cultures) say, "I'd like to speak to a customer service

representative in the United States of America .."

 

The rep might suggest talking to his/her manager, but, again, politely

say, "Thank you, but I'd like to speak to a customer service

representative in the USA .."

 

YOU WILL BE IMMEDIATELY CONNECTED TO A REP IN THE USA .

 

That's the rule and the LAW.

 

It takes less than one minute to have your call re-directed to the USA .

 

Tonight when I got redirected to a USA rep, I asked again to make sure -

and yes, she was from Fort Lauderdale .

 

Imagine what would happen if every US citizen insisted on talking to

only US phone reps from this day on.

 

Imagine how that would ultimately impact the number of US jobs that

would need to be created ASAP.

 

If I tell 10 people to consider this and you tell 10 people to consider

doing this - see what I mean...it becomes an exercise in viral marketing

101.

 

Remember - the goal here is to restore jobs back here at home - not to

be abrupt or rude to a foreign phone rep. You may even get correct

answers, good advice, and solutions to your problem - in real English.